Shipping policy

Thank you for shopping with us at Jia Personal Care! We’re committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Processing Time

All orders are processed the same day if placed before 4PM PST (excluding weekends and holidays).
You will receive another notification email when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges and estimated delivery dates for your order will be calculated and displayed at checkout.

Please note: delivery times are estimates and may vary based on location and external factors.

Free Shipping

We offer free standard shipping on all orders in the Continuous United States.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number you can use to check its status. Please allow 24–48 hours for tracking information to become available.

Shipping to P.O. Boxes

We ship to P.O. boxes within the United States. Some expedited services may not be available for P.O. boxes.

International Shipping

Currently, we [do / do not] offer international shipping.
(If you do, you can add: "Shipping charges and delivery times for international orders will be calculated at checkout. Customers are responsible for any customs duties, taxes, or fees.")

Delays and Issues

We are not responsible for shipping delays due to unforeseen circumstances such as severe weather, carrier delays, or other events outside our control.
If you haven’t received your order within 15 days of receiving your shipping confirmation, please contact us at info@jiapersonalcare.com with your name and order number, and we’ll look into it for you.

Address Accuracy

Please ensure that all shipping information is correct. We are not responsible for lost orders due to incorrect shipping addresses.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: info@jiapersonalcare.com
Phone: 213-988-6625